Contact us if you have questions and comments or if you would like to make a request regarding any of the rights guaranteed by law regarding your data.
Our Privacy Commitment:
Our goal is to maintain the highest security standards and handle the personal data you provide to us in a responsible manner and to be transparent in our practices. Your trust is important to us. We are therefore committed to the following basic principles:
• When we request personal data, we do so to offer certain products and services. However, you are not obliged to provide such data however, if you choose not to, we may not be able to provide you with certain services or products;
• We collect and process your data only for the purposes set out in this Privacy Statement or for specific purposes that we transparently share with you and/or that you have accepted;
• We aim to minimize the amount of data collected and processed by us, to keep them as accurate as possible and to ensure their security;
If personal data is no longer required, or you have expressly expressed this desire, we will delete your personal data, unless the law obliges us to keep them for a certain period;
• Your personal data will not be shared, sold, rented or disclosed outside of the purposes described in this Privacy Statement.
We may collect the following types of personal data:
a) Personal contact data, such as name, email address, physical address and telephone numbers;
b) Account login details such as user ID, username, email and password. This is necessary to create a personal user account on one of our online communities, including the online store;
c) communications with us, which may include details of our chat conversations, or customer service lines;
d) Lifestyle preferences may include your preference for some products we offer and interests related to those products;
e) Browser history, such as pages accessed, date of access, location accessed and IP address;
f) Payment information for purchases made in our online store. Payment information generally refers to billing name, billing address, delivery address, and payment data such as credit card details or bank account number.
g) Information related to your health only if you provide us directly with this information on the occasion of a notification or a special comment when launching orders;
i) social media profiles;
j) If you have applied to one of our job offers, we will process data attesting to your educational history and employment references.
We may also collect personal data indirectly when:
a) share content on social media pages, websites or applications related to our products or in response to our promotional material on social media;
b) we read or collect personal data by reading information collected by other websites (for example, we may place an ad on a third-party site, and when you click on that ad, we may receive information about you and other website visitors to measure the scale and success of that advertisement).
Purpose and reason for processing personal data
We collect your personal data so that we can provide you with the best online experience and provide a high quality of customer service. In particular, we may collect, hold, use and disclose your personal data for the following purposes:
To process your payments if you purchase our products, provide you with order status, make inquiries and requests, and evaluate and handle any complaints;
Development and improvement of our products, services, communication methods and functionality of our websites; to communicate information and enable you to manage registration and/or subscription to our newsletter or other communications;
in connection with your participation in contests or promotional activities;
when you contact us by phone, electronic means or otherwise;
to improve our website, our current products and services and/or the development of new products and services;
to comply with legal obligations or in the context of a contractual relationship.
When we collect and use your personal data for the purposes mentioned above or for other purposes, we will inform you before or at the time of collection.
If applicable, we will ask for your consent to process personal data. Where you have given consent to processing activities, you have the right to withdraw your consent at any time.
You can exercise your rights below via our contact address firstname.lastname@example.org
We keep your data only for as long as necessary for the purpose for which we use it. The period for which we retain personal information will be determined by a number of criteria, including the purpose for which we use the information, the amount and sensitivity of the information, the potential risk of any unauthorized use or disclosure of the information, and our legal obligations or until one of the rights below is exercised in accordance with your request
Right of access: means that you have the right to obtain confirmation from us that we process or not personal data concerning you and, if so, access to that data and information on how the data is processed.
Right to rectification: refers to the correction, without undue delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate efforts.
Right to erasure: means that you have the right to request that we delete personal data, without undue delay, if one of the following reasons applies: they are no longer necessary for the purposes for which they were collected or processed; withdrawal of consent and there is no other legal basis for processing; and there are no overriding legitimate grounds; the personal data have been processed unlawfully; Personal data must be deleted for compliance with a legal obligation.
Right to object: allows you to object to further processing of personal data under the conditions and limits established by law. You can also object to receiving personalized commercial messages from us by using the "unsubscribe" link in the footer of each commercial email.
Right to data portability Your personal data is portable. This means that it can be moved, copied or transmitted electronically. However, this right shall apply only if:
a) The processing is based on your consent;
b) The processing takes place for the performance of a contract;
c) Processing takes place by automated means;
d) If the personal data we collect is no longer necessary for any purpose and we are not obliged by law to retain it,
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint directly with the supervisory authority about how we process personal data.
How do we protect the security of your personal data?
We understand that the security of personal data is important. We do our best to protect your personal data from abuse, interference, loss, unauthorized access, alteration or disclosure. We have implemented a number of security measures to protect your personal data. For example, we implement access controls, use firewalls and secure servers, and encrypt personal data.
Transmission of your personal data
When we share your personal data with subsidiaries and other organizations, we ensure that we only do so with organizations that protect and protect your personal data and comply with applicable privacy laws in the same or similar manner as us.
Your personal data will not be shared, sold, rented or disclosed except as described in this Privacy Statement. However, we may share your data at the request of the law and/or government authorities.
Your personal data will be shared with the following third parties for the purposes described:
- Companies within the same group of companies
– courier service providers;
– payment/banking service providers;
– marketing / telemarketing service providers;
– market research service providers;
– insurance companies;
– IT service providers;
- other companies with which we can develop joint programs for offering our goods and services on the market.
Automated decision-making and profiling
For some services and products, we may process your personal data using automated means. In essence, this means that decisions are made automatically without human intervention
If we intend to use such methods, we will of course inform you and give you the opportunity to object to these processes beforehand.
Cookies and Other Technologies
a) Device browser and operating system information;
b) the IP address of the device you are using;
c) our web pages that you view;
d) Links you click on when you interact with our services.
How to contact us?
To update your data or request a copy of your personal information:
You can write to us at the e-mail address email@example.com
You can call us at: 0736390800
You can write to us at the address of the registered office in BUCHAREST Sector 1, 25 George Enescu Street
We may update this notice from time to time. The latest version of this statement will be posted on our website immediately.